Reasonable Adjustments

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How can we help you?

At Clifton Rise Family Practice, we want everyone to be able to access our services and get the care and support they need.

If you have a disability, health condition, communication need or anything else that makes it harder for you to use our services, please tell us how we can help.

We can make changes to support you

These are called reasonable adjustments. They could include:

• Information in Easy Read or large print
• Help with communication
• A British Sign Language (BSL) interpreter
• Extra support when you contact or visit the practice
• Support from a carer, family member or advocate
• Other changes that help meet your individual needs

Everyone is different. You know what works best for you, so please tell us what you need.

How to tell us

You can speak to:

• Our Reception Team
• A doctor, nurse or other healthcare professional
• Any member of our practice team

If you prefer, a carer, family member or advocate can support you when telling us about your needs.

Keeping your needs up to date

We can record the reasonable adjustments you need on your health record. This helps our team understand how best to support you.

If your needs change, please tell us so we can update your information.

Please talk to us

We want you to feel comfortable asking for help.

If there is anything we can do differently to make it easier for you to access our services, please let us know. We are here to support you.