Patients Rights and Responsibilities 

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Your rights and responsibilities

We aim to provide you with safe and up-to-date medical care, honest and 
realistic advice and a friendly, efficient service.  We ask you, as patients, to
use our services responsibly and respect our staff and premises.

Your rights:

• Confidentiality from all members of staff at all times
• Telephone calls answered as promptly as possible
• Appointment on the same day if you are acutely ill
• Repeat prescriptions to be ready in 48 hours (excluding weekend)
• Prompt investigation of any complaint made
• Treated with courtesy, and professionally by all staff 

Your responsibilities:

• To treat our staff with courtesy at all times
• To cancel appointments as soon as possible if you cannot attend
• Not to request a home visit if you are capable of attending the surgery
• Promptly advise the practice of any change of address, name or home /mobile telephone number