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Patients Rights and Responsibilities
Your rights and responsibilities
We aim to provide you with safe and up-to-date medical care, honest and
realistic advice and a friendly, efficient service. We ask you, as patients, to
use our services responsibly and respect our staff and premises.
Your rights:
- Confidentiality from all members of staff at all times
- Telephone calls answered as promptly as possible
- Appointment on the same day if you are acutely ill
- Repeat prescriptions to be ready in 48 hours (excluding weekend)
- Prompt investigation of any complaint made
- Treated with courtesy, and professionally by all staff
Your responsibilities:
- To treat our staff with courtesy at all times
- To cancel appointments as soon as possible if you cannot attend
- Not to request a home visit if you are capable of attending the surgery
- Promptly advise the practice of any change of address, name or home /mobile telephone number
CONTACT DETAILS
Clifton Rise Family Practice
Waldron Health Centre (Suite 2)
Amersham Vale
New Cross
London
SE14 6LD
Tel: 020 3830 8110
Out-Of-Hours: 111
PRACTICE POLICIES
Find out more about the policies and procedures we adhere to at Clifton Rise Family Practice
SUPPORTING THE LGBTQ+ COMMUNITY
WE ARE A SAFE SURGERIES PRACTICE
